The arborist visited within days of my request for an estimate and evaluation of the sitiuation regarding the fruit trees. Then, the team of four with their heavy equipment, visited at the promised time to do the work. The crew worked as a team from the beginning to the end of the visit, consulting one another as to approach, assessment and executing the work to be done on the apple and pear trees. The work was done efficiently and respected the neighbour's property. Questions were welcomed and were answered satisfactorily. . The work area was left clean. The office staff was friendly and responded to calls.